Historical* Detailed Customer Demand by Fiscal Year
2001-2002	Total	Mean	Variance	Standard Deviation	Min	Max	Range	July	August	September	October	November	December	January	February	March	April	May	June
Head Count	30,629	2,552	926504.083	962.551	1,461	5,011	3,550	5,011	3,826	2,520	2,080	2,216	1,461	2,098	1,936	2,560	1,918	2,469	2,534
New	12,264	1,022	247674.545	497.669	375	2,180	1,805	2,180	1,737	1,005	792	660	375	654	752	1,184	892	922	1,111
Returning	18,365	1,530	243478.447	493.435	1,026	2,831	1,805	2,831	2,089	1,515	1,288	1,556	1,086	1,444	1,184	1,376	1,026	1,547	1,423
Services Provided	72,094	6,008	2191577.242	1480.398	3,823	8,735	4,912	5,255	4,659	5,261	5,796	8,735	5,229	7,972	5,888	5,462	3,823	5,974	8,040
2002-2003	Total	Mean	Variance	Standard Deviation	Min	Max	Range	July	August	September	October	November	December	January	February	March	April	May	June
Head Count	22,935	1,911	151600.750	389.359	1,249	2,583	1,334	2,528	2,061	1,816	1,725	1,249	1,477	1,764	1,786	1,959	2,205	2,583	1,782
New	12,372	1,031	63561.273	252.114	742	1,667	925	1,147	859	938	996	742	778	937	971	1,072	1,305	1,667	960
Returning	10,563	880	51047.477	225.937	507	1,381	874	1,381	1,202	878	729	507	699	827	815	887	900	916	822
Services Provided	82,749	6,896	3029460.932	1740.535	4,249	10,060	5,811	7,993	7,176	6,438	6,256	4,671	4,249	5,135	6,105	7,995	8,769	10,060	7,902
2003-2004	Total	Mean	Variance	Standard Deviation	Min	Max	Range	July	August	September	October	November	December	January	February	March	April	May	June
Head Count	24,443	2,037	92442.811	304.044	1,576	2,599	1,023	2,102	2,191	2,073	1,652	2,599	1,576	2,241	1,700	2,325	2,162	1,798	2,024
New	8,049	671	113744.205	337.260	404	1,703	1,299	729	597	580	536	1,703	536	721	404	591	528	498	626
Returning	16,394	1,366	63552.879	252.097	896	1,734	838	1,373	1,594	1,493	1,116	896	1,040	1,520	1,296	1,734	1,634	1,300	1,398
Services Provided	133,620	11,135	3694380.727	1922.077	7,004	14,993	7,989	11,319	12,438	11,796	11,394	14,993	7,004	10,958	9,026	11,746	11,499	9,972	11,475
2004-2005 **	Total	Mean	Variance	Standard Deviation	Min	Max	Range	July	August	September	October	November	December	January	February	March	April	May	June
Head Count	15,920	1,327	32344.788	179.847	1,103	1,656	553	1,640	1,656	1,471	1,269	1,227	1,105	1,230	1,103	1,276	1,352	1,269	1,322
New	5,429	452	5368.447	73.270	353	623	270	497	623	492	353	425	381	444	416	499	495	392	412
Returning	10,491	874	17439.114	132.057	687	1,143	456	1,143	1,033	979	916	802	724	786	687	777	857	877	910
Services Provided	88,744	7,395	1075723.152	1037.171	6,195	9,640	3,445	8,975	9,640	7,502	6,752	6,793	6,243	6,951	6,195	6,859	7,781	7,334	7,719
2005-2006 **	Total	Mean	Variance	Standard Deviation	Min	Max	Range	July	August	September	October	November	December	January	February	March	April	May	June
Head Count	17,810	1,484	135344.697	367.892	1,092	2,173	1,081	1,254	1,641	1,329	1,222	1,180	1,092	1,420	1,193	1,348	2,173	1,994	1,964
New	8,010	668	86847.909	294.700	353	1,463	1,110	436	541	499	651	1,463	597	353	844	404	722	790	710
Returning	9,800	817	226800.424	476.236	(283)	1,451	1,734	818	1,100	830	571	(283)	495	1,067	349	944	1,451	1,204	1,254
Services Provided	104,572	8,714	3701645.152	1923.966	6,315	12,413	6,098	7,043	9,461	7,653	10,110	12,413	6,315	8,266	6,590	7,578	10,817	7,744	10,582
** Exponential Smooting with Trend Adjustment Forecasts
* Based on information collected through the Front Desk Sign In Data Base.
** Data forecasted by using Exponential Smoothing with Trend Adjustment.